Fetching the date in which the state of the problem is made to Fix in progress

[Nandhinisri]

Hi,

Can anyone suggest how to fetch the date in which the state of the problem was made to 'Fix in progress'. I have to trigger a notification from one week of this change in state. Given below is the problem statement to be implemented.

Current implementation : Notification (Chose send when as event is fired and event is the one created for it)

---> Event registry (Created an event based on condition ) ----> Scheduled Job (Wrote a script to satisfy state and action status but date calculation is pending)

If problem is in fix in progress and action status is ‘Pending’ reminder to be sent at the end of each week for three weeks

TIA

[Mark Manders]

What do you mean? You want to run it on Problem, so you use the problem table in your flow designer. I even shared a screenshot. 

What isn't clear?

[Mark Manders]

[Nandhinisri]

Hi @Mark Manders 

I am able to add the trigger condition in Flow designer as mentioned by you in the screenshot. But with the wait option you used, I am not able to find the exact menu. Can you help?

[Ankur Bawiskar]

@Nandhinisri 

It's available under Flow Logic i.e. Wait for Duration

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nandhinisri]

That wait for condition doesnt match with the one mentioned in the ss by @Mark Manders