Field doesn't populate during automated ticket creation via Flow Designer

[NathanHaywood]

Hello,

I have created a Flow in FD to automatically generate a RITM on a certain day each month. The Flow works perfectly apart from one thing. When I add the field 'Requested for' and populate this with any value, when running a test, this field doesn't get the value populated in the actual RITM. All the other fields work fine. I have tested with multiple different values in this field. The value I want it to populate with is System Administrator. 

The field is a reference to the user field and I can select the desired value manually once the RITM is created.

All screenshots attached.

Kind regards and thanks in advance,

Nathan

[Naga Ravindra R]

Hi @NathanHaywood 

Let's try to update the same record with another step --> update record.

Ideally It should work, but also double check whether admin is active or not in the system. Please mark as helpful/correct if it helps.

[Shruti]

Hi,

Check if the Requested for field is on request item level or request level

Check the dictionary info of the requested for field. If it is on request level i.e. sc_request.requested_for then you need to update the requested for field of the request form through your flow designer

[NathanHaywood]

Thanks for the reply, Shruti.

I have checked and the Requester for field is in fact on the request level, not requested item level.

I have added extra actions as attached but still no luck. Would you recommend anything?

Kind regards,

Nathan

[Shruti · Accepted solution]

Remove 3rd Updated Requested item record from the flow

As you are already updating requested for in 2nd Update request record it will reflect on RITM as well