Field doesn't populate during automated ticket creation via Flow Designer

NathanHaywood
Tera Contributor

Hello,

 

I have created a Flow in FD to automatically generate a RITM on a certain day each month. The Flow works perfectly apart from one thing. When I add the field 'Requested for' and populate this with any value, when running a test, this field doesn't get the value populated in the actual RITM. All the other fields work fine. I have tested with multiple different values in this field. The value I want it to populate with is System Administrator. 

 

The field is a reference to the user field and I can select the desired value manually once the RITM is created.

 

All screenshots attached.

 

Kind regards and thanks in advance,

Nathan

1 ACCEPTED SOLUTION

Remove 3rd Updated Requested item record from the flow

As you are already updating requested for in 2nd Update request record it will reflect on RITM as well

View solution in original post

5 REPLIES 5

OlaN
Giga Sage
Giga Sage

Hi,

Instead of manually creating a Request item record, with the Create record action, use the built in "Submit Catalog Item Request" action.

Example below:

scheduled-request-item-flow.png