Field Name "Primary Goal" in demand is missing in UI Policy Action

Jeck Manalo · a month ago

Hello Everyone,

Just wondering, I can't able to see the primary_goal in field name for dmn_demand in UI Policy

In May 2025 I have created a UI Policy and I able to select it.

Right now I am trying to select it in my new UI Policy but I am unable to see it in the list of Field Name.

Any idea what cause this ?

I try this tricks but it would not help also.

I got error: Invalid 'UI Policy Action' record even though the selected Table 'Demand' is in the current application.

Viraj Hudlikar · a month ago

Hello @Jeck Manalo

As per screenshot field is in Goal Framework application so make sure your application selected is same. Once that is done create ui policy and then action and field will be selectable.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards

Viraj Hudlikar.

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Ankur Bawiskar · a month ago

@Jeck Manalo

the table is in which scope?

The field you are looking for is in which scope?

You are trying to create UI policy and UI policy action in which scope?

You cannot add a UI policy action for cross scope field.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Viraj Hudlikar · a month ago

@Jeck Manalo

Sounds strange. Did you verify that field is active? Is that field created on dmn_demand table or any other table? Are you creating UI policy and action in proper application scope.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Jeck Manalo · a month ago

The field is active and before I was able to see it in the list even I am in Global Application.

Viraj Hudlikar · a month ago

Hello @Jeck Manalo

As per screenshot field is in Goal Framework application so make sure your application selected is same. Once that is done create ui policy and then action and field will be selectable.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards

Viraj Hudlikar.

Jeck Manalo · a month ago

yes, this is what im doing already, Just found out that the problem is that I have multiple UI that use primary_goal the 2 UI is in Global and the 1 that I have newly created is now in Goal Framework.

Hence i think I will use the Goal Framework application when creating UI policy for primary_goal.