Flow Designer not triggering for catalog item request

[ThanuRajM]

Hello,
I am working on a catalog item in ServiceNow where I have configured a Flow Designer flow to trigger on record creation. However, when I submit the request, the flow does not start automatically.
I have verified:

• Flow is active.

• Trigger conditions match the record.

• Correct table is selected.

Is there anything else I should check? Any common misconfigurations that could cause this issue?

Thanks in advance.

[Viraj Hudlikar]

Hello @ThanuRajM 

Have you checked that your REQ records is approved or not? As there is ootb workflow which auto approves request and eventually then flow get triggered due to one ootb BR, I don't recollect name but this issue is mostly common.

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Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar]

@ThanuRajM 

Check my response and reference given over old thread https://www.servicenow.com/community/servicenow-ai-platform-forum/flow-designer-is-not-triggering-an...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Nikhil Bajaj9]

Hi @ThanuRajM ,

Have you tested this flow from flow designer itself and check the context to understand on which step it got stuck. 

Regrads,

Nikhil Bajaj

[Ankur Bawiskar]

@ThanuRajM 

Please share flow config/trigger screenshots.

Your flow should trigger with "Service Catalog" trigger

Things to check

1) is flow published and added to that catalog item in process engine

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

3) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

check these links

Flow not triggered by Service Catalog 

Flow Designer not Triggering for Service Catalog Request Item 

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created 

If my response helped please mark it correct and close the thread so that it benefits future readers.