field not getting populated via flow designer.

[Hrishabh Kumar]

I am trying to create a record in "u_cmdb_ci_handheld_scanner" table via flow designer based on some condition.

FLow is working fine, and record is getting created but "mac_address" field is not getting populated it is left blank everytime. I checked the "mac_address" field's configuration and found that there is some kind of encryption added.

I believe this encryption could be a reason behind the field not getting populated, can anyone explain and provide some solutions.

Note: I am not able to turn it off due to "Security prevents writing to this field".

How can I deactivate the encryption form mac_address field ?

[Ankur Bawiskar]

@Hrishabh Kumar 

I believe the user in whose session the flow is running doesn't satisfy the encryption context.

Did you try to run flow as System user?

[Hrishabh Kumar]

Hi @Ankur Bawiskar

The flow property is set to "Run as: System User" already. 

If you can help me with how I can modify/deactivate the encryption or set it to false. That will be helpful as well.

[Ankur Bawiskar]

@Hrishabh Kumar 

I think the system user also is not satisfying the encryption context so it's not updating.

Please discuss this with your customer.

[Hrishabh Kumar]

@Ankur Bawiskar  how can I set Edge Encrytion to false again ?