Field not showing up in Portal view

oharel · ‎06-13-2016

Hi all,

For some reason, one of the fields I am trying to add to the Portal View just does not show up on the requested items form, as if a UI policy is restricting it.

There is no UI policy that I can find that's doing that.

Any ideas?

Harel

oharel · ‎06-14-2016

Hi all,

So I solved this by using a script instead of the regular conditions.

Andraz, I was not using dot-walking in the condition - I think it does not work in Ui policies.

Pradeep, the view field was already cleared, so that was not it as well.

If anyone needs, here is the script I used (cleared all condition from the UI policy):

function onCondition() {


var catItem = g_form.getParameter('sysparm_id'); //the id of the catalog item.

   if(catItem == '670806ce09963d402fc62090a83df074') {//catalog item is AD Preparation

   g_form.setReadonly('u_ad_account', false);

   g_form.setDisplay('u_ad_account', true);

   } else if(catItem == 'edf0574939e86540b253721d0f834927') { //catalog item is Web Preparation

   g_form.setReadonly('u_ad_account', true);

   g_form.setDisplay('u_ad_account', true);

   } else {

   g_form.setReadonly('u_ad_account', true);

   g_form.setDisplay('u_ad_account', false);

   }

}

View solution in original post

Chuck Tomasi · ‎06-13-2016

Hi Harel,

Can you include a screenshot please? (One of the default UI and one of the portal view would be great to compare)

Pradeep Sharma · ‎06-13-2016

Hi Harel,

Have you configured form layout with correct view.

Also check if there is a client script/UI Policy which is hiding the field on the form.

oharel · ‎06-13-2016

Hi Pradeep,

Yup, there seems to be a UI policy causing it - I missed it earlier. When disabled, the field shows on all views.

However, the problem is that the UI policy is necessary; the field should only show in certain catalog items and not in others.

So the condition is:

If catalog Item is X or

catalog item is Y

then show the field.

Any suggestion on how to show it in Portal view and not only in Default view?

Harel

Pradeep Sharma · ‎06-13-2016

Hi Harel,

Thanks for the update. You can control UI policy via condition field. I.e search for cat item field and then adjust your logic.