Developer

Variable Set fields in Classic Catalog not working(g_form.setDisplay() and g_form.setMandatory())

Hello Everyone, I am facing an issue with controlling Variable Set visibility and mandatory fields dynamically using Client Scripts in the Classic Catalog backend view. I have a Catalog Item with a Variable Set called "Shipping Details"Internal Name...

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Related list

I have added three related lists on the User form, and the changes have been captured in the update set. However, the update set is also capturing all other related list.The concern is that there is a related list currently available in Production ...

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Azure-Virtual Machine Unable to create Virtual Interface getting loading issues for networks /IP

Could someone guide us to eliminate this error and origin of this error why it is unable to fetch from Azure ARM API even though enough permissions it has?? OOB spoke Action in flow designer: Create Network Interface

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Build Agent is now live on your Personal Developer Instance (PDI)!

Hey ServiceNow Developers! Big news today! The teams behind the PDI program and Build Agent just rolled out two updates that make it easier than ever to try conversational coding (aka vibe coding) with the new Build Agent. First, there’s now a fu...

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PDI dev382760 stuck Offline since ~10 AM — 502/internal error for hours

My Personal Developer Instance (dev382760) has been showing status "Offline" since approximately 10:00 AM today (Aug 11). Direct access returns a 502 Bad Gateway (confirmed in incognito, so not a local/browser issue). The Manage My Instance page show...

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how to hide ui actions for the "save" and " update" on the procurement case record.

Hi Team, I have one requirement to hide "save" and "update " buttons when the procurement case record moved to "Resolved" state.I had tried with on load client script ,it is not helping.please suggest if you come across this requirement. xanadu(vers...

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ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

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FAILED TRYING TO EXECUTE ON CONNECTION

I am getting this error when I have committed my update set:Could a developer advise on what the issue is and how I can resolve.Thanks

Question

Unable to see change module in PDI instance

Unable to see change module in PDI instance, could someone please help me.

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502 Bad Gateway while accessing PDI dev391062

My PDI is in offline state and when trying to access, it is showing 502 Bad Gateway, can anyone help please.

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Resolved! Microsoft Teams Integration – "Security constraints prevent access to requested page"

Hi Everyone,We are facing an issue with a self-configured Microsoft Teams app integrated with ServiceNow.Previously, the integration was working as expected. However, users are now unable to open the ServiceNow portal from within the Microsoft Teams ...

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How To Decrypt AES 256 bit encrypted text in ServiceNow server side ?

I have a use case where I am connecting DarwinBox to ServiceNow. The API is returning an AES 256 encrypted text. The encryption logic used is CBC. Is there any script which works reliably on server side to decrypt this ? i have tried GlideCryptoModul...

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Resolved! What is required to create a bulk case?

Hello community, I want to know what the things are required to create bulk cases.

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Resolved! Postman Request returns 401 "Required to provide Auth information"

Hi im struggling to discover what is causing this error. In my instance via REST Api Explorer I can get a 200 OK response from this using the cn_cusomerservice_case table & the correct sysid of the Case I wish to retrieve. GET https://xxxx.service-no...

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Integrations

Upload Button on Record producer

Hi, I have a new requirement where, using a Record Producer, I need to map data from an Excel file directly into a custom table. The Excel data should be imported and mapped to the table fields directly, rather than being uploaded as an attachment.Pl...

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