Fields showing empty on Report view
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06-09-2023 12:57 AM
Hi All,
Dot-walked fields from parent knowledge article table on a Report/list view on a extended table knowledge applied to task shows empty/no values even though it has value on form view.
This is happening for some users only
eg knowledge article.short_description, knowledge article.category can be added to column but are empty as you can see in the attached image.
Can anyone help regarding this issue?
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06-09-2023 01:31 AM
This is happening because those users do not have permissions to read fields from knowledge article table
Please create report view ACL on knowledge article table which would allow users with that role to view the field in report
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06-09-2023 01:35 AM
Hi @Manmohan K
Thanks for the response
The user is having knowledge_admin role where as users only with snc_internal role also able to view the values. What could be the issue?
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06-09-2023 01:39 AM
Either an ACL or Query Business rule is not allowing user to view the values.
Please investigate in that context in your instance
