File Attachment" type field, cannot be updated

Koki · ‎01-30-2022

Hi,

On the form screen, there is a field of type "File Attachment".
(This is the area circled in red.)

When I click on the "UPDATE" button in this field, nothing happens. (The screen to select the attachment cannot be displayed).

What are the possible causes?

Also, how can I investigate the cause?

Hitoshi Ozawa · ‎01-31-2022

Better to contact Now Support. It seems to be a particular problem that I can't replicate.

One thing that can be tried is to create a attachment field to see if the problem exists on that new field too.

If it does, try creating a new form with attachment field to see if it's common to all attachment fields in an instance or just to that particular form.

View solution in original post

Hitoshi Ozawa · ‎01-30-2022

The user probably don't have write access to the corresponding record in sys_attachment table.

Hitoshi Ozawa · ‎01-30-2022

To check it, go to sys_attachment table and see if the user can access it.

Koki · ‎01-30-2022

I think I can access the "sys_attachment" table.
Also, the user is admin.

I'm not sure what's going on, but the "File Attachment" type field is in a separate table, and I'm using dot-walk to display it.
In fact, on the form screen of the table that has this "File Attachment" type field, both the "Update" button and the "Create" button work.

Only the "Update" button in the form screen in the first image (the screen displayed by dot-walk) does not work.

Hitoshi Ozawa · ‎01-30-2022

Can't replicate the error.

Maybe there's a UI Policy making it readonly?