File Attachment" type field, cannot be updated

[Koki]

Hi,

On the form screen, there is a field of type "File Attachment".
(This is the area circled in red.)

When I click on the "UPDATE" button in this field, nothing happens. (The screen to select the attachment cannot be displayed).

What are the possible causes?

Also, how can I investigate the cause?

[Hitoshi Ozawa]

>the screen displayed by dot-walk

What is meant by this? There's no need to dot-walk on File Attachment field. Just enter the Label and Name on the field.

[Koki]

I'm sorry for my poor explanation.

This is the field that is displayed on the "cmdb_ci_ip_router" form, as shown in the image below.
(システム拠点.システムID.システム構成図)

[Hitoshi Ozawa]

Oh, it's field inherited from a parent table.

Seems to the similar problem as this thread except the thread is just for non-admin. Still, try clearing the cache (cache.do) and check scope?

https://community.servicenow.com/community?id=community_question&sys_id=b68ffd981b8b9cd03222ea89bd4b...

[Koki]

I tried it, but the problem remained....

[Hitoshi Ozawa · Accepted solution]

Better to contact Now Support. It seems to be a particular problem that I can't replicate.

One thing that can be tried is to create a attachment field to see if the problem exists on that new field too.

If it does, try creating a new form with attachment field to see if it's common to all attachment fields in an instance or just to that particular form.