File Attachment" type field, cannot be updated

Koki · ‎01-30-2022

Hi,

On the form screen, there is a field of type "File Attachment".
(This is the area circled in red.)

When I click on the "UPDATE" button in this field, nothing happens. (The screen to select the attachment cannot be displayed).

What are the possible causes?

Also, how can I investigate the cause?

Hitoshi Ozawa · ‎01-31-2022

Better to contact Now Support. It seems to be a particular problem that I can't replicate.

One thing that can be tried is to create a attachment field to see if the problem exists on that new field too.

If it does, try creating a new form with attachment field to see if it's common to all attachment fields in an instance or just to that particular form.

View solution in original post

Koki · ‎01-31-2022

I created another attachment field and displayed it in the form, but I could not UPDATE in that field either.

I also tried to display the problematic File Attachment type field on another form screen, but I could not UPDATE there either.

I will create a separate table with the File Attachment type field and see if that doesn't cause the problem.
If it doesn't work, I'll contact support.

Thank you for your patience.