Fill out the variables of an Item using inbound action

[dianemiro]

Hello Everyone,

I have an inbound action that creates REQ and RITM and call an existing workflow. All thanks to this article from Mike Kaufman. What I want to do now is to include the Item Variables on the RITM and it's catalog task. I also want to set the approver based on the manager that will be put on the body of the email. The Item is Request new SharePoint Site collection. Here is my existing code:

createRequest();
function createRequest() {
var genReq = new GlideRecord ("sc_request");
genReq.initialize();
genReq.requested_for = email.from;
genReq.short_description = email.subject.toString();
genReq.description = "received from: " + email.origemail + "\n\n" + email.body_text;
var reqID = genReq.insert();
current.requested_for = email.from;
current.short_description = email.subject.toString();
current.description = "received from: " + email.origemail + "\n\n" + email.body_text;
current.cat_item = '79e3994037a98200e07a261953990ea3';
current.parent = reqID;
current.request = reqID;
current.insert();
var w = new Workflow();
wfSysId = w.getWorkflowFromName("Request new SharePoint site collection");
w.startFlow(wfSysId, current, current.operation());
}

The existing variables for Request new SharePoint site collection are these:

site_collection_type - Select Box

title - Single Line Text

planviewID - Single Line Text

owner_0 - Reference

I want to set all of these variables from the email body.

HOW TO DO THIS? Thank you and looking forward for your help!!!

[Aakash Shah4]

Hi,

This thread might help

Create catalog request through email inbound

[dianemiro]

Hi Aakash,

Thanks for the quick response but I have gone through this article before I posted this question and it doesn't help me because it uses the CART API which I'm not using. I also want to know how to get the values one by one from an email subject.

[Community Alums · Accepted solution]

Hello Diane,

Refer the below links may helpful to you.

How to launch Catalog Items from Email

Create Request from Inbound Email Action

Submit a catalog item through Email inbound action

[dianemiro]

Hi Karthik,

Thanks for the quick response but I have gone through this article before I posted this question and I already did the coding but the solution doesn't include setting the variable item. I need to set the variable on the item.