Interesting. So it seems that I can only have one Guided Tour for a specified user roles and not multiple. Yes, that seems to be what I did -- I created two for a specified user role on the same form. That is seriously unfortunate.
Through my own testing, it's difficult to allow a user to, for example, select "Add Case" and not have the next call-out display while the user is still on the pop-up screen completing the fields required to create the record. Thus, I attempted to create two separate Guided Tours: one to create the case, and another to auto-launch upon case creation. That would avoid the disruption and difficulties with user experience.
GTs are not the be-all-end-all of in-system training, but I'm finding the limitations difficult to handle as I attempt to make work-arounds for current issues.
