Filter child incidents based on parent incident priority

richardhofing
Mega Expert

When adding child incidents to a parent incident, via the related list on the Incident form, I want to filter the list of incidents (potential children) such that only incidents with a priority that is equal to or less than the parent priority are displayed. For example, a parent incident with a priority of 3 cannot have children with a priority of 1 or 2. The children should be limited to incidents that have a priority of 3,4 or 5 only. 

find_real_file.png

 

Ric

7 REPLIES 7

Harsh Vardhan
Giga Patron

you can build the relationship here that will check if any incident which has lower priority than current one then it will be available under the related list ("Chile incident").

 

refer the doc below.

 

https://docs.servicenow.com/bundle/jakarta-platform-user-interface/page/administer/form-administrati...

I have created a defined related list and I believe it is working!  However, there is no Edit button. I clicked on Enable Edit (configure list control) but I still don't see the Edit button. Is there something additional I need to do?

 

Ric

Anish Reghu
Kilo Sage
Kilo Sage

find_real_file.png

Tried creating a relationship, no go. Am I doing something wrong?