Filter in widget table not clickable

[AnirudhKumar]

On my CSM portal, I have a table (Data table from URL definition).

The table displays records as per the query in the URL. The problem is that as an admin I'm able to click the funnel icon on the data table widget to change the filter. But as a csm agent I'm not able to click the funnel icon. The icon is visible, but when I click it, nothing happens - the breadcrumbs do not expand into the filter.

These are the things I tried already:

• https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/list-administration/...
• List Control options on Case (Omit Filter is false, No roles for Edit Filter)
• Widget Instance Option - Enable filter was checked

Any suggestions?? 

[Mike Strik]

Hi,

I have the same problem. I'm using Tokyo Patch 5 Hotfix 2.

[Mike Strik · Accepted solution]

Hi,

By default the filter only works for snc_internal users (or users with higher privileges).

To enable filtering for snc_external users please make the following widget Public or add snc_internal and snc_external as roles.

https://<instance-name>.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=81060168c713220023c86c158b...

Checking the public checkbox and saving the record will fix your issue.

[AnirudhKumar]

Brilliant!

Thanks a ton, Mike!