filter the configuration item based on the environment

Arun Priya
Tera Contributor

When the environment is chose as prod. It should not display list of configuration item were its evironment is development, others should be show.

to give in variable the filter it has predefined configuration which will be conflicted.
Please let me how to proceed with this.

 

14 REPLIES 14

Chaitanya ILCR
Kilo Patron

Hi @Arun Priya ,

 

you can add advanced reference qualifier

 

if you are still having issues 

please share more details along with screenshots

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

ArunPriya_0-1752741289815.png

There is already a reference qualifier used which will be conflicting. I need suggestion if there is any other possible way.

Voona Rohila
Kilo Patron
Kilo Patron

Hi @Arun Priya 

The field is on which table?

You have to create a dictionary override for this field on your table and add the condition of environment to existing condition.

 

Can you please check if the dictionary override is already present and share us the screenshot.

VoonaRohila_0-1752742235757.png

 

 

 

Dictionary overrides 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

It is in change request under task table. It does have dictionary override already existing

ArunPriya_0-1752742892994.png