Filtering incidents by tags via API

tum4ik · ‎02-12-2018

Hello!

I want to get incidents by using, for example table API, and then filter them by tags.

For example I've assigned these two tags: "Tum4ik" and "ffff"

But in some reason I don't see these tags in the response for https://service-now-instance.com/api/now/table/incident

There is property "sys_tags", but it is always empty.

Response JSON:

{

....................

"reopen_count": "",

"sys_tags": "",

"escalation": "0",

"upon_approval": "proceed",

"correlation_id": "",

"location": "",

"category": ""

}

Could somebody help me? Is there some API to get items filtered by tags?

Chuck Tomasi · ‎02-13-2018

First, I went to the list and built the filter I wanted. Example: incidents tagged with Android, look like this:

Then, I right click on the breadcrumbs of the filter to get the query.

Then I pasted that in to the sysparm_query field in the REST API Explorer to test...

Then I checked the URL after hitting Send and it shows me what I need to build for the API.

Lakshmaiah Dump · ‎02-12-2018

Hi,

Following article might be helpful to you.

I feel that you might be required a scripted rest api or you need to directly filter based tag name, As I shown in below example.

Hit âœ…Correct, â�ï¸�Helpful, or â�£ï¸�Like, Endorsers depending on the impact of the response

@Lakshmaiah Dumpala

tum4ik · ‎02-12-2018

Chuck Tomasi · ‎02-13-2018

First, I went to the list and built the filter I wanted. Example: incidents tagged with Android, look like this:

Then, I right click on the breadcrumbs of the filter to get the query.

Then I pasted that in to the sysparm_query field in the REST API Explorer to test...

Then I checked the URL after hitting Send and it shows me what I need to build for the API.

tum4ik · ‎02-18-2018

ok, thanks. Those strings is the sys_id of tag. So now I know how to use it to build by API.