Filtering out Inbound Out of Office Messages from ITIL users

[jmuomini]

I've been asked to stop inbound out of office e-mails from getting into the comments of tickets when they are from ITIL users. Is there a way to do this? We want them when they are from clients. I don't know that the subject will always be the same, but can we look for words like "out of office" or "out of the office" in the message body? How have other people handled this kind of thing?

Thanks, JiM

[chavez630]

Along these lines...do the emails received by SN still get logged in the email log when they are set to be 'ignored' in the Email System Properties?

[Mark Stanger]

I believe so, but you'll probably have to run a quick test to be sure.