Hi folks,I have been trying to disable the Agent Assist icon on the Incident table in CSM.1- I managed to disable the functionality by setting Enable = False for Agent Assist (Incident table) in the sys_declarative_action_assignment_list table, but i...
Hi Expertise,We have tried the Alumni Configuration of Personal Details Review and Automatic Creation. For Personal Details Review, we have added the Verify Personal Details task and closed it as well from ESC by impersonating with that particular us...
Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...
Hi, Whenever I try to resolve an incident it's showing an error message - "To resolve this incident, Choose an asset action for each configuration item that includes an asset" How can I stop this?? Any script to inactive?
Hi All, I am trying to create an entitlement using the PPN. I can see that the PPN is available in the ServiceNow content library; however, the License Metric field is empty for this specific PPN. Since the license metric is a mandatory field, I am u...
Hi i want to display the message as soon as possible whenever an attachment is attached to the case and the combine size of attachments exceed 18mb then i want to show the error message immediately is this possible?
Hi All, I have a requirement. In a catalog form, if a user selects a location manually, it will make a call to third party system and fetch data based on location. I have created a script include for it. However, its not working. getDevices: functio...
I am trying to implement Salesforce Spoke in ServiceNow to pull data from Salesforce. I am trying to setup the Spoke using Option 2 in order to implement bi-directional webhook as detailed in this documentation (https://docs.servicenow.com/bundle/was...
Hi all -I'm following the ServiceNow Integration Guide for PagerDuty, but I receive the following message when I try to install the PagerDuty Platform for Real-Time Operations integration:"This application is unavailable on developer instances". The ...
Hi,When attempting to create a ticket from the Idea Portal, we are encountering a JavaScript error: “There is a JavaScript error in your browser console.”Due to this error, we are unable to create the ticket successfully. Kindly assist us in resolvin...
HiCan someone clarify the difference is between a field-level acl in the form table.* and a record-level acl for that table? I'm assuming the wildcard scoops up all fields in the table, so what is it achieving that the table-level one isn't?Thanks in...
The Trigger ID field which is Document ID type filed not showing up data only in list view in asmt_metric_result table? What could be the reason behind this?I have checked Business Rules and Client Script but no luck.
Dear All, Need help. I am currently working on a scenario where I need to fetch data from Snowflake. They don’t have Oauth for authentication, but they have provided a certificate file with a .p8 extension and a Passphrase. Using a Python script, I h...
How to create a script to check the due date is seven days from now for a ticket and trigger a reminder notification using the schedule job.
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