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Queries Regarding Service Bridge

Hello!I have some questions regarding Service Bridge(now Service Exchange, I believe). 1. Is it allowed for Custom Tables as well i.e. Custom Table(Provider Instance) to Custom Table(Consumer Instance) or Custom Table(Provider Instance) to OOTB Table...

Reject a Service Exchange sync

Hello. Does anyone know how to pre-process an incoming Service Exchange sync message and decide if to reject it? The scenario I have is this:A provider task is created from a RRP. This creates an a RITM and associated task.The provider works the task...

CMDB Data Manager Certification Policy

I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...

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Resolved! How to manage choices in glide_list type field

Hi, I have created a field of type 'glide_list' as users want to select multiple values in it and have added choices to this field. However, I am unable to add or remove options on this field based on other field value. Any suggestions would be great...

Workplace Central workspace

hey, is it possible to show or filter 30 days and stay at the same view on the scheduled view ?Is it possible to add a Timeline Month View to the Workplace Service Delivery (WSD) Event Planner Schedule View?I'm looking for a view similar to the exist...

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eyalabuhame by Tera Contributor
  • 227 Views
  • 2 replies
  • 0 helpfuls

Resolved! PA Dashboard configuration

Hi I stuck in a configuration, User is asking different target value Priority wise in a PA Dashboard Report, Please check the below Screenshot where I edited target values, This PA report is using Priority.Incident as Breakdown.   

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sujitsaha by Mega Contributor
  • 415 Views
  • 2 replies
  • 1 helpfuls

Resolved! Workspace related lists count

When I open a record, the related tab “Diagnosis and Recovery Tasks” initially shows a count of 5. However, when I click and open the related list tab, it loads and displays the actual count, which is 149 records.   Any suggestions on where to debug...

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George_1 by Giga Guru
  • 1177 Views
  • 9 replies
  • 0 helpfuls

Resolved! Enabling audit on a child attribute?

Hi,I have a requirement to enable audit=true on some fields on the cmdb_ci_base_rpa_robot table. The problem is that those fields are actually inherited from another table (cmdb_ci_appl) and I can't directly do audit on them because they are not the ...

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