agile installation
Hello, I installed agile in my developer instance, but I can't find rm_story table in my personal developer instance Tokyo release. Can someone explain why and how to fix it?Thanks guys
Forum Posts
Resolved! Script Include not getting executed in "Data Table from Instance Definition" widget instance filter
Hi Team,I am working with the Data Table from Instance Definition widget in Service Portal.In the Widget Instance configuration, I am trying to use a Script Include in the Filter field, as shown in the screenshot below. Example:Store is one of javas...
Issue regarding flow designer custom actions
i am trying to create a simple custom action in flow designer and i have mapped each and every fields but i can able to test and run the flow correctly but not able to publish it and here are the steps that i have excited for my ...
hyper link in showFieldMsg on load client script
How can I add hyper link using onLoad client script and g_form.showFieldMsg(for example the user will see 'click here' and it will redirect to google)My field name is: u_priferiatable name: sn_slm_case
How to make attachment Mandatory for Approval in sysapproval_approver
Hi, How to make attachment mandatory approval table .
Unable to create list view with dot walk fields
Created a data source with CMDB Query Builder. Based on that I've created a multi level pivot table. The column in the table is a dot walked field. When selecting a record in the table a list view is opened. On that list view it is not possible to in...
Virtual Agent Timeout issue – Call not transferring to another agent in Service Operations Work
Hi Community, I am facing an issue with ServiceNow Virtual Agent call routing. When a call is made to a Service Desk agent via Virtual Agent, the call is not automatically getting routed/transferred to another available agent when required.From initi...
Create Catalog task after 30 days from the selected date in variable
Hi All, I have to create the Catalog task after 30 days from the selected date in the variable. for example, If I select today's date in the variable and the catalog task should create after 30 days. (i.e, on July 24th).var termDate = current.variabl...
Resolved! Access to this content denied based on report_view ACLs - Dashboard Widget - Knowledge Articles
Access to this content denied based on report_view ACLs - Dashboard Widget - Knowledge Articles Hi Helpful Community, I would greatly appreciate any help/guidance as to why this is occurring and how can we resolve this please? Our users (with the exc...
Search for duplicate knowledge management
Hi! I am trying to understand how search for duplicate works. I create some articles for testing , when i select the button a new tab opens and appears some articles which based on the short description of the article i made before. Can you explain m...
Developers Instance issues
I noticed when I logged into my Developers portal that my instance is showing the following messages:The instance is offline. Please check again in a few minutes. Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is...
TPRM: Internal/External Assessment can be overridden?
I wanted to verify, once an internal or external assessment has already been triggered, is it possible for an agent to override or change the metric type or assessment template associated with it?Or is the only option to cancel the existing assessmen...
Resolved! Hide the new tabs on the mobile app
We are in the process of upgrading from Yokohama to Australia and we noticed some new tabs on the mobile app. Is there a way to hide them without going through Designer?SN Agent has two new features that we do not use:1. On-Call Schedule2. Major Inci...
ServiceNow Product Lab - ServiceNow University
Earlier in February I had the chance to participate in a ServiceNow Product Lab interview session and tried out 'specific AI Learning Paths beta features' in ServiceNow University. Unfortunately the ServiceNow Research Program Terms doesn't allow me...
The field value is visible in the form but not in list/activity log/show xml
Based on our requirement the service will be updated based on circuit id and product group will be updated based on service. Both logic are written in an client script. And the client script is working and I can see the values getting updated in the ...
