Hello!I have some questions regarding Service Bridge(now Service Exchange, I believe). 1. Is it allowed for Custom Tables as well i.e. Custom Table(Provider Instance) to Custom Table(Consumer Instance) or Custom Table(Provider Instance) to OOTB Table...
Hello. Does anyone know how to pre-process an incoming Service Exchange sync message and decide if to reject it? The scenario I have is this:A provider task is created from a RRP. This creates an a RITM and associated task.The provider works the task...
I have the need to create 2 separate Summary Reports from an Employee Relations case in HR Agent Workspace. I have a general summary report (OOTB) and then I have a new report called Legal Report that also needs to generate. I have 2 separate Documen...
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
Hi team , i using the widget on record producer in from that code i'm calling event and in onload script i'm setting the values but not setting thevalues getting java script error at the time of loading the record producer. How can i resolve the iss...
I have this List type field using only options like an normal choice field like this I can not clear options and add new options to this choice field in the Service Portal side. Is there any way I can clear all options and add new options at the Ser...
Hi, I have created a field of type 'glide_list' as users want to select multiple values in it and have added choices to this field. However, I am unable to add or remove options on this field based on other field value. Any suggestions would be great...
hey, is it possible to show or filter 30 days and stay at the same view on the scheduled view ?Is it possible to add a Timeline Month View to the Workplace Service Delivery (WSD) Event Planner Schedule View?I'm looking for a view similar to the exist...
Hello Community,I am running into a roadblock trying to apply a periodic date filter to Platform Analytics (PA) report on a dashboard, and I am hoping someone has a cleaner implementation approach. My Use Case / SetupWe are tracking custom AI tool us...
Hi I stuck in a configuration, User is asking different target value Priority wise in a PA Dashboard Report, Please check the below Screenshot where I edited target values, This PA report is using Priority.Incident as Breakdown.
Use following script to create filter like above. We use Glide ajax to fetch some table records from the script include.<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"...
Hi, I'm trying to show the Variable Editor for a custom table extending Task. So far, no luck... I am starting to think that variables are not supported in custom Configurable Workspaces? It is odd since that is a core system functionality, e.g. HR ...
When I open a record, the related tab “Diagnosis and Recovery Tasks” initially shows a count of 5. However, when I click and open the related list tab, it loads and displays the actual count, which is 149 records. Any suggestions on where to debug...
Some users are unable to login in service now, everytime login, enter user name and password, logout.Even their profile is active and not locket out
Hi,I have a requirement to enable audit=true on some fields on the cmdb_ci_base_rpa_robot table. The problem is that those fields are actually inherited from another table (cmdb_ci_appl) and I can't directly do audit on them because they are not the ...
