Filtering Request Items Based on Catalog Item, ITIL Role .

[SantushtS]

Hi  All,

How can I filter the Request Item table in ServiceNow to retrieve request items associated with a specific catalog item, for users who are members of certain groups and have an ITIL role assigned, and were generated through the Service Portal?

Thanks,

Santusht

[richardyaxl]

You can filter on catalog item using the field "Item". For filtering on a users role, you should be able to dot walk into Requested For (or similar) > Roles. The user group may be more difficult, and I think you will need to script the filter (something like javascript:gs.getUsersInGroup('group_name')).
Unfortunately I'm not sure about the Service Portal channel, I'm not aware of anything OOB for this.

Rich

[SantushtS]

Hi  @richardyaxl  ,

Thanks for reply ,

But can i filters RITM For certain groups that have itil role based upon specific catalog item ?

[Ankur Bawiskar]

@SantushtS 

You can determine RITM raised by certain users/member of group

You can determine if the requested for has itil role

But you cannot determine if RITM was generated using Portal or Native

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SantushtS]

Hi Ankur ,

Thanks for reply ,

But can i filters RITM For certain groups based upon specific catalog item in backend