Filtering the Request (My Tickets) to only the caller and any open work orders in their location
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06-20-2023 11:30 AM - edited 06-20-2023 11:31 AM
Hello,
I am trying to modify the MY Tickets Widget filter to only show open work orders that belong to the opened_by and the opened_by location. So if a user creates a work order , I want them to see their own work orders including any open work order in there specific location. I have not been able to accomplish this. I need assistance please .
I have attached a screenshot.
This is what I have and its showing me all open work orders from the user in the caller field of the work order. I need to see all work orders from the user's location too.
active=true^caller= javascript:gs.getUser()
Thanking you in advance
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06-20-2023 12:26 PM
add this filter, i am adding image because it gets formatted to a wrong version on the site
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06-20-2023 12:37 PM
This is what I have now and I am seeing work orders that belong to user and work orders where the location is blank.
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06-20-2023 12:41 PM
That's because logged in user's location is blank. Update the logged in user's location
Or login with a user who has location value present on its profile
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06-20-2023 12:45 PM
I impersonated Walter Martin who is at Kleberg ES. The first 3 or his work orders but these are also showing up. The users does have a location on their profile but it's not Kleberg.