Filters disappeared for one user only on one table

[alan_ta]

Hi All,

Bit of a peculiar one....

I have one user who cannot see any of the filters (even if created by themselves) in the Filters section on the incident table (in the Box where the options of View, Filters, Group By, Show + Refresh List).

The option of Filters is present, but the only available value is ' -- None -- ', the option of "Edit personal filters" is not present either.

They are able to create and save the filters (validated by other users and checked the sys_filters table), but nothing shows up in their list.   This only seems to affect the Incident table as well.

Has anyone encountered this problem before?

[RKumar3]

Probably you need to enable debugging on your instance and debug context menu "Dynamic user filters..."

[alan_ta · Accepted solution]

Hi All,

Thankyou for all your helpful items.

It turns out, there was a saved filter under the user that seemed to be problematic and it was causing security exceptions to be thrown.

What I did was go to sys_filter and deleted all the filters present for that user and it has resolved the issue.