Filters disappeared for one user only on one table

[alan_ta]

Hi All,

Bit of a peculiar one....

I have one user who cannot see any of the filters (even if created by themselves) in the Filters section on the incident table (in the Box where the options of View, Filters, Group By, Show + Refresh List).

The option of Filters is present, but the only available value is ' -- None -- ', the option of "Edit personal filters" is not present either.

They are able to create and save the filters (validated by other users and checked the sys_filters table), but nothing shows up in their list.   This only seems to affect the Incident table as well.

Has anyone encountered this problem before?

[solutioningnow]

Hi Alan,

check if the same roled user is having access to all filters. If yes then you can try 2 things

1) clear cache by clicking on url https://instancename.service-now.com/cache.do

2) Also cleare user preference for that user.

Let me know if it works.

Please mark answer as correct/helpful, if it was really helpful.

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[alan_ta]

Hi,

Thankyou for the reply.

There are no security restrictions present that I can see, and the user also has 'admin' access.

User preferences have been cleared but the same issue persists.

I havent gone down to clearing cache yet as it is a production instance.

Would there perhaps be different settings somewhere?

[solutioningnow]

Hi Alan,

One question, can you try with that user if on the form user can see values in that field?

Also try with different browsers and clearing browser cache.

Please mark answer as correct/helpful, if it was really helpful.

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[Pradeep Sharma]

Hi Alan,

You can clear the user preferences for that user.(Logout and login to the instance once you do that)

NOTE:

Ensure that a cache flush is not being run during business hours. Scheduled cache flushes, using cache.do, can affect overall performance and degrade system response times. Cache flushes are intended to prevent older data from interfering with changes and updates. Cache flushes should not be run during business hours and automatically triggered cache flushes are not recommended. Cache flushes are performed automatically when using update sets.

Mark your question as answered if this answers your question.

Please let me know if you have any question.

Thanks,

Pradeep Sharma