First name and last name initials appearing in the headder of the instance

[krishna111]

hi everyone,

the initials appearing in the header of the instance takes first letter of the first word and first letter of the last word ,in my case (ie jayaprakash,krishnakumar(it consultant))it shows 'JC'

it takes 'C' from consultant,i need the initials for my first and last name to appear is there any solution for this?

[Chuck Tomasi · Accepted solution]

Hi Krishna,

As far as I know, the presence icon is not configurable in what it displays. It is parsing the display value of the user field so if you want it to display KJ, in your example, you would need to update the "upstream" data on the sys_user record so the Name field contains just two words.

[krishna111]

thank you..

[Chuck Tomasi]

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Thank you

[Vishnu V Reddy]

Hi, I have had a similar situation. But I have observed something different here.

It is true that it is taking first letter from first word and first letter from last word, which is why it is showing JC, which is Jayaprakash and consultant. But,

When this part (IT consultant) has only one word instead of two, lets say only (Consultant) in this case. JC is not shown and instead, it shows JK, which seems to be as needed. 

What is the reason behind this?