Hi All,We have an app, that was having two basic pages in CMS previously. Now as CMS is deprecated, we have migrated the pages to Service Portal Pages. These pages are simple guides like: (1) About the App (2) How to use the App. Previously when we w...
Hi, newby here, so pls bear with me if I'm asking nosense or missing something. I am updating change management module from old non-model and workflow state to new model and flows. In old non-model version, in any change request we had an option to a...
In the Virtual agent setting we have notifications active option > Is this having link with indicator(topic sent via actionable notification in All>VA Dasboard>Usage.
Hi All,In ALL>conversational analutics>Virtual agent dashboard>usagefrom which table we can see the data in the topic sent via the actionable notification indicator in usage tab?How we can get the data and how test this?
Hey all, I created Interactive filter but I want to change the display value ( or the search value) for example : interactive filter that search for user I want to be apple to search by email rather than name.is that possible ?
I have created a outbound rest api for problem. When a new problem record is created this api will be triggerd in the buisness rule.Everything is working fine but cmdb_ci name is not working. I have tried current.cmdb_ci.getDisplayValue() also but di...
I have a requirement where I can see a oob UI action of Following and when I hover on it, it changes to Unfollow. So how can I achieve this functionality.
Hi All, facing an issue ,please help I have created a reference field on incident " ODA Ref Data",which refer to the custom table "u_oda_data".On "u_oda_data",I have two date/time field , "ODT Scheduled Start Date" and "ODT Scheduled End Date".I h...
In Risk table, we have Risk assessment related list. I need to change the filter condition as it is not showing the Risk assessment record created for the Risk. Can you please guide how can we change the filter condition of related list.
Hi Team, On clicking of UI button on incident form, i need to show a popup where user can add watchlist users. Any idea how can we display existing field on popup of ui page?
Hi all, as a requirement I am trying to create a datasource that allows, given a specific template, to create new fields on a table in a scoped application.everything works correctly except the type, whatever sys_id representing a field type I go to ...
Hello experts, We encountered the following error message in logs upon logging in.1. 'Error accessing descriptor for metaObject: package_private script include function Login: no thrown error'2. 'Error accessing descriptor for metaObject: package_pri...
Which Role I should give to users in CSM/CRM Module so they should have admin Access in CRM/CSM Module only. Means they can create updates and delete cases in CSM
Hi All,Usage tab in Virtual Agent dashboardAnalysis that provides details on the "Topic sent via the Actionable notification" indicatorWhat notifications are applicable hereDo we need this turned on?If not, can we remove to prevent confusion from use...
I have a task with a Task SLA related list I'm trying to change list columns but I'm not getting the number and type fields.
