Hey Aastha,
Let's take it stepwise:
You might find an installation exit called: Login
It basically checks the username and password and based on a match, home page redirection applies. I have modified the script as belows (change highlighted in bold):
gs.include("PrototypeServer");
var Login = Class.create();
Login.prototype = {
initialize : function() {
},
process : function() {
// the request is passed in as a global
var userName = request.getParameter("user_name");
var userPassword = request.getParameter("user_password");
var user = GlideUser;
var authed = user.authenticate(userName, userPassword);
if (authed) {
var gr = new GlideRecord("sys_user");
gr.addQuery('user_name',userName);
gr.addNullQuery("last_login_time");
gr.query();
if (gr.next()) {
gs.setRedirect("https://yourinstance/customer_service");
}
return user.getUser(userName);
}
this.loginFailed();
return "login.failed";
},
loginFailed : function() {
if (GlideController.exists("glide.ldap.error.connection")) {
var ldapConnError = GlideController.getGlobal("glide.ldap.error.connection");
if ( GlideStringUtil.notNil(ldapConnError) )
GlideSession.get().addErrorMessage(ldapConnError);
} else {
var message = GlideSysMessage.format("login_invalid");
GlideSession.get().addErrorMessage(message);
}
}
}
Here, gs.setRedirect("https://yourinstance/customer_service") is redirecting user to customer_service content site, you can have your own customer page here. Once, you are able to redirect to customer_service site, you can try creating your UI page with Custom Buttons. These custom buttons will redirect based on your requirement.
