I am having a requirement where i need to capture a first response duration. which should consider assignment groups schedule and it should Start capturing when the assignment group changes to one of the group other than helpdesk.
**************************************************************************************** Regards Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer LinkedIn: https://www.linkedin.com/in/dratulgrover YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG ******************************************************************************************
