02-01-2024 08:56 AM
I am having a requirement where i need to capture a first response duration. which should consider assignment groups schedule and it should Start capturing when the assignment group changes to one of the group other than helpdesk.
02-02-2024 01:35 AM
Hi @Pranesh_RP
https://www.servicenow.com/community/csm-forum/first-response-time-calculation/m-p/377536
