When I create or update a module, it takes long to appear in the All menu

MichelSamia · ‎05-29-2023

When creating or updating a module in Utah version in Studio, it takes hours to appear in the All menu. The All menu is not updated/refreshed. I tried:

Ctrl+F5
Logout and log in
cache.do -> Clear cache

Nothing helped.

I have the issue on my personal dev instance and my colleague has this issue on our development instance.

MichelSamia · ‎08-08-2023

Reply from HI support (shortened) and my observations and reaction:

This issue has been documented in PRB1679939
The fix will be released in Washington version
There are two workarounds
The first one works for me
I recommended them to backport the fix also to Vancouver and Utah if possible

The workarounds:

In your browser, if using Google Chrome, click the Settings icon in the top right corner of the window (three dots), go to More Tools > Developer Tools, open the `Application` tab, then clicking on `local storage` and clearing everything in local storage. - Works for me
Create a new system property called "glide.ui.next_experience.allow_manual_menu_refresh" with a True / False type and set the value to True. This will create a "refresh" icon in the filter navigator. - Doesn't work for me (the button doesn't appear. I set the value to "true", not "True")

View solution in original post

lp6 · ‎05-29-2023

@MichelSamia try to give order

MichelSamia · ‎05-29-2023

I filled Order: 100. It doesn't help.

lp6 · ‎05-29-2023

go to sys_app_module table and try to give order less than 100

Ankur Bawiskar · ‎05-29-2023

@MichelSamia

should not happen ideally.

Did you try checking in another instance of yours?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader