First Response Time Calculation

Pranesh_RP
Tera Contributor

I am having a requirement where i need to capture a first response duration. which should consider assignment groups schedule and it should Start capturing when the assignment group changes to one of the group other than helpdesk. 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Pranesh_RP 

 

https://www.servicenow.com/community/csm-forum/first-response-time-calculation/m-p/377536

 

 

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