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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum New York? Let's Make It a Two-Day Thing. Heading to World Forum... Read More now[dev] blog Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Developer Advocate Blog Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Developer Advocate Blog Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Developer Advocate Blog Do All Developers Need to Be Tech Leads Now? Key takeaways • AI agents can now write code faster than most teams can review it, ... Read More Developer Advocate Blog ServiceNow Meets Smart Glasses: Live-Coding a Scripted REST API Proof of Concept What if a P1 incident ... Read More Developer Advocate Blog ServiceNow Build Agent MCP Servers: Jira, Figma, Postgres, Zoom, and More ServiceNow Build Agent... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum SOW Resolve button pop-up fields Hi,When our agents in SOW click on the Resolve button for an Incident in the modal ... Read More Developer forum my pdi is not working dev441138 Dear developersThe following message appears, and PDI fails to start.I'm at a loss.... Read More Developer forum My PDI is offline for more than a day I'm getting this error message in the last couple days:We're having trouble opening... Read More Developer forum Access Token Issue - Entra Integration The integration works successfully when I click Get Oauth and then manually execute... Read More Developer forum Record Producer User Criteria not working Hi All,I'm not sure what's wrong with this user criteria , please help me use case ... Read More Developer forum Unable to Access My PDI Hello Team,I am unable to access my Personal Developer Instance (PDI) devxxxx When I try to log in or re... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More HRSD events HR Tech - Las Vegas LEARN MORE Attending HR Tech in Las Vegas on October 20 -22? Meet with ServiceNow to see how AI complete... September 02-October 22, 2026 8:00 AM Mandalay Bay Convention Center, South Las Vegas Boulevard, Las Vegas, NV, USA Read More CWM events [ANZ] Register Today! 2026 September SPM and CWM Vision Series - Roadmap, Customer Stories & more September 17, 2026 3:00 PM Read More SPM events [ANZ] Register Today! 2026 September SPM Vision Series - Roadmap, Customer Stories & more The pace of change isn... September 17, 2026 3:00 PM Virtual Read More CWM events [Asia] Register Today! 2026 September SPM and CWM Vision Series - Roadmap, Customer Stories & more September 17, 2026 8:00 PM Read More SPM events [Asia] Register Today! 2026 September SPM Vision Series - Roadmap, Customer Stories & more The pace of change isn... September 17, 2026 8:00 PM Virtual Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Activity in Developer

SOW Resolve button pop-up fields

Hi,When our agents in SOW click on the Resolve button for an Incident in the modal pop-up they see a different set of fields then what I see on my admin account. They are seeing the fields from one of our incident views, while my admin account see th...

  • Question

Record Producer User Criteria not working

Hi All,I'm not sure what's wrong with this user criteria , please help me use case : get True or false   My humble request kindly help me on this , I tried with different ways tooString(user_id) or user_id or gs.getUserID()script :gs.addInfoMessage("...

  • Question

my pdi is not working dev441138

Dear developersThe following message appears, and PDI fails to start.I'm at a loss....”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”

  • Question

Resolved! My PDI is offline for more than a day

I'm getting this error message in the last couple days:We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutestrying to get into directly to the instance url, I'm getting the following message:Bad...

  • Question

When running business rules, timing is everything

Imagine this: Two airline passengers, John and Mary, log in to an airline's seat reservation webpage to select their seats. A query business rule determines which seats were available to each passenger—based on factors such as their airfare and frequ...

  • blog
  • Scripting and Coding

Incident: Developer Site Restored and PDI Availability Issues

  Update: July 27, 2026    The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait.    All developers have been given additional time to acce...

  • blog

Access Token Issue - Entra Integration

 The integration works successfully when I click Get Oauth and then manually execute the scheduled job. However, the scheduled jobs are failing when they run at their scheduled time. The access token appears to be valid for only around 30 minutes. Af...

  • Question

Unable to Access My PDI

 Hello Team,I am unable to access my Personal Developer Instance (PDI) devxxxx When I try to log in or reset my password ServiceNow asks me to verify a phone number ending with diff numbers.The issue is that that is not my phone number and I do not r...

  • Question

Resolved! How to add additional variables on the walk-up appointment scheduling widget?

Hi Experts, I have a requirement to customise the walk-up appointment scheduling widget - 'Online check-in experience'. Currently it has just one single variable dropdown, where we can select the reason for visiting. We need to gather more informatio...

  • Question
  • Scoped App Development
  • Scripting and Coding
  • Service Portal Development

Knowledge Base

Hi , If a user is not the assigned Author or Ownership Group member they cannot find a knowledge record through search in the back-end. Can someone guide me for the behaviour and what is the root cause of the issue. 

  • Question

PDI Just went offline

Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...

  • Question

Teams integration generates a worknote for chats

Hello all, We noticed that Teams integration generates a worknote on the incident where a communication record on incident is created. This worknote is created after some time and does not bring any value and generates an unnecessary notification for...

  • Question

Resolved! "Write operation from scope 'rhino.global' has been refused due to the table's cross-scope access policy" error even though everything seems to be configured correctly

Recently I've been working on adding Activity Streams to our Scoped Application's Service Portal, and though I have been able to add activity streams to all relevant tables whether extended from Task or not, I am getting the following error when I tr...

  • Question
  • Service Portal Development
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