Flag Icon on Incident

[sam352120]

Hi ,

I have a requirement to configure a flag on the incident number field for our current servicenow environment.The flag will appear for the incident number when the ticket will be updated by the end user.I have downloaded the required image and made the configuration changes in the style as well.But it is not reflecting in the incident form or List.

Style configuration mentioned below:

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Plesae provide your input on the same.

Thanks,

Sambit

[Alikutty A]

just try changing the value to javascript: current.caller_id.user_name == current.sys_updated_by and see if it works

[Alikutty A]

I have just changed it to

javascript: current.caller_id.user_name == current.sys_updated_by

[rahulpandey]

Hi,

You forgot to add current object. Correct code would be

Javascript: current.caller_id == current.sys_updated_by

[sam352120]

Hi All,

Thanks for your reply.But still the same configuration not working either from the resolver end or in portal.

Please  find the style and the image details here for reference.

Let me know your thoughts on the same.

Image:

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Thanks,

Sambit

Thanks,

Sambit