How to Integrate ServiceNow with MS Teams?

The Matrix
Tera Contributor

2 hours ago

Hi All,

How to Integrate ServiceNow with MS Teams and a MS Teams icon should be infront of caller field on an incident form. On click of Teams icon it should start teams chat with caller by assigned to person? 

 

Thank you!

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Dr Atul G- LNG
Tera Patron

2 hours ago

https://www.servicenow.com/docs/r/yokohama/employee-service-management/employee-experience-foundatio...

 

Here is the link mate, you need to configure via graph spoke.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ankur Bawiskar
Tera Patron

2 hours ago

@The Matrix 

check this

Service-Now – Microsoft Teams Integration 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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