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How to Integrate ServiceNow with MS Teams?

The Matrix
Tera Contributor

‎02-24-2026 06:45 AM

Hi All,

How to Integrate ServiceNow with MS Teams and a MS Teams icon should be infront of caller field on an incident form. On click of Teams icon it should start teams chat with caller by assigned to person? 

 

Thank you!

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

‎02-24-2026 06:47 AM

https://www.servicenow.com/docs/r/yokohama/employee-service-management/employee-experience-foundatio...

 

Here is the link mate, you need to configure via graph spoke.

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Dr. Atul G. - Learn N Grow Together
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Ankur Bawiskar
Tera Patron

‎02-24-2026 06:47 AM

@The Matrix 

check this

Service-Now – Microsoft Teams Integration 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Ankur Bawiskar
Tera Patron
In response to Ankur Bawiskar

‎02-24-2026 07:01 PM

@The Matrix 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Tanushree Maiti
Kilo Patron

‎02-24-2026 09:09 AM

Hi  

@The Matrix 

 

Check this video   how they have created the icon using micro and make it worked.

https://www.servicenow.com/community/itsm-articles/teams-integration-with-incidents-start-new-chat-f...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
ServiceNow MicroSoft Teams Integration ..ish | Open MS Teams Chat from icon click
ServiceNow MicroSoft Teams Integration ..ish | Open MS Teams Chat from icon click
youtube.com/watch?v=ZPouNkSvhMI#:
Add a MS teams icon to the caller field so that when clicked we launch the Microsoft teams application. In this first episode of the MS Teams Integration series we create a ServiceNow Microsoft Teams "Integration" to add some configuration which allows us to simply launch a chat session with MS ...
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