Flag Icon on Incident

[sam352120]

Hi ,

I have a requirement to configure a flag on the incident number field for our current servicenow environment.The flag will appear for the incident number when the ticket will be updated by the end user.I have downloaded the required image and made the configuration changes in the style as well.But it is not reflecting in the incident form or List.

Style configuration mentioned below:

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Plesae provide your input on the same.

Thanks,

Sambit

[shamshadbegum]

Hi,

I have similar requirement can you please help me. 

[-O-]

Similar how?

[shamshadbegum]

whenever the caller update the incident it should have a flag in the list view of incident

[-O-]

Do you have a field that holds the information that the caller has updated the incident?

[-O-]

I believe you are approaching this from the wrong end. I mean let's say you have to translate "Consult the article for further details" into German. And you get back "Weitere Informationen finden Sie im Artikel." Of course for us humans it may be obvious which one is article and which one is further. But how would you find the correct words to style in the translation. You would need to figure out by some algorithm that you need to add the anchor to Article and the bold style to Weitere. I mean your translation needs to be "Weitere Informationen finden Sie im Artikel." How would you do that?

So if I were in your shoes, I would find the translation API that accepts translating HTML.