Flow cancelled on request being rejected

[spike]

I'm at my wits end trying to work this out.

I've created a Flow using Flow Designer. It asks for approve and when the request is rejected it should set the request item to Closed Incomplete and send an email. (Should it be approved it does a lot more after that).

I've created a Service Request that uses that Flow.

HOWEVER, when the request is rejected, the executing flow is cancelled and the request status set to Closed Complete.

I can't find what is actually doing this. Does anyone know what it might be? Is there an OOB thing that does this?

Any help and pointers would be appreciated!

[MrMuhammad]

Hi @spike,

Request closure is being driven by the business rule "Close Parent if required".

https://<INSTANCE_NAME>.service-now.com/sys_script.do?sys_id=596fac6bc0a8010a00dca5b76857e592

Please change the instance name in the above URL and it will take you to the Business rule.

Please mark this helpful/correct, if applicable.

Regards,

Muhammad

[spike]

Thanks for the input. I've looked at that rule I can see that's it active in both Prod and Dev environments so not sure why the same action isn't visible in my dev environment!