Can someone tell me why the state does not update to 'In Progress' in the Flow?
The inbound email triggers the flow OK and the condition action evaluates to TRUE so should set the incident state to In Progress.
Thanks,
Rich.
1 ACCEPTED SOLUTION
Can you expand your if condition and show us how you have defined it.
Create and Update Record, Looks for the table name and if the record already exists in the table , it updates the record or else it creates new.That is why there is no record pill.
Additionally, You are not going to create a record because this condition is running only when INC is on hold status (means record already exists) , then why are you using Create and Update record action and not update record action.
