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Flow Design Question for Approval Reminders

Aaron25
Tera Guru

Hi Everyone,

 

I'm looking at doing the following for flow designer:

 

Goal:

Trigger event is the Creation of a new Approval record and the state of the approval is requested.

If it's still requested after 7 days - Send an email with the Original Approval email to the user. This will loop 3 more times then close the request.

 

Current:

I have the workflow completed and it's sending the email/updating the task then closing it. But the email I'm currently sending only includes a link to the Service Portal for approval, and I'm not 100% sure how to integrate the original email Approval into the reminder email that contains the approve/reject buttons.

 

Am I suppose to use something else besides Send Email?

 

I'm pretty sure I saw a post a few days ago when i was searching but forgot to save the link and can't find it anymore. 😔

 

1 REPLY 1

Alex Rose
Kilo Sage

I would try firing the event request.approval.inserted (passing it the sysid of your ritm record) rather than using Send Email.