Flow Designer action "Record Producer". Store record producer information.

Flavio4 · 3 weeks ago

Hello,

I'm trying to create Incident records in Flow Designer with the action Record Producer*.
The execution seems correct but the Record Producer column of the Incident table is not filled automatically. With an additional Update Record action, it works.

Is it normal?
I checked on a PDI and I understand that the column Record Producer might be a customisation of our.
Thank you for a confirmation.

If indee it is a customisation, how is stored out of the box the information that a (incident) record is created through which record producer?

Thanks
Flavio

* We use a rather "legacy" instance, UI 16, on Xanadu.

Nishant8 · 3 weeks ago

Hello @Flavio4, Yes, you are right, Ideally, there should be an entry in the sc_item_produced_record. I'm wondering whether any customization is throwing error internally that is causing the insertion in underlying table or somewhere its stopped.

I doubt whether following is the case for you, but please refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0744421.

Regards,

Nishant

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Flavio4 · 3 weeks ago

Thank you Nishant.
Indeed it seems to apply.
Do you have any idea how to check if the 'SC Catalog Item' version is customized or not?

Regards
Flavio

Nishant8 · 3 weeks ago

Hello @Flavio4, you can verify whether the widget is OOB or customized, but since you are generating Record Producer using Flow Designer, I feel somewhere during the INC creation due to any error record is not created in the Produced table. You can try to create the record directly by opening the Record producer too and verify the logs.

Regards,

Nishant