[Flow Designer] Approval Names are showing even its not supported

nandayo
Tera Contributor

Hi, 

 

I saw some questions that were posted (How to display approvers in Flow Designer stages - ServiceNow Community) before that approval names are not supported in the flow designer

For some reason in our instance, it showed up again.

 

Do you have any idea regarding this ?

nandayo_0-1764920994939.png

 

8 REPLIES 8

Hi!

For this part we didn't touch anything. 

We were just surprised it showed up all of sudden 

I forgot to add that our instance's version is Yokohama

kaushal_snow
Giga Sage

@nandayo ,

 

As per my understanding, your instance has a custom tweak or workaround, because out of the box flow designer doesn’t support showing approver names in stages (it only supports it when using classic workflows), so if you see names it’s likely due to a customization rather than standard behavior.....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Technical Consultant - ServiceNow Class of Legends 2025

Hi!

I don't remember doing any customizations here in this end 

I'll check if there are other developers did something in this instance 

 

Thanks!

nandayo
Tera Contributor

So yeah apparently the cause of the issue was this system property[com.glide.hub.flow_engine.stage_display.show_approvers] does not exist in the instance hence it defaults to show the approver's names in the stage hence the instances see it as default true 

Reference : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2252016

Red: system property has been created

Yellow: system property does not exist  

nandayo_0-1765170454755.png