[Flow Designer] Approval Names are showing even its not supported
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12-04-2025 11:52 PM
Hi,
I saw some questions that were posted (How to display approvers in Flow Designer stages - ServiceNow Community) before that approval names are not supported in the flow designer
For some reason in our instance, it showed up again.
Do you have any idea regarding this ?
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12-05-2025 12:20 AM
Hi!
For this part we didn't touch anything.
We were just surprised it showed up all of sudden
I forgot to add that our instance's version is Yokohama
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12-05-2025 12:29 AM
@nandayo ,
As per my understanding, your instance has a custom tweak or workaround, because out of the box flow designer doesn’t support showing approver names in stages (it only supports it when using classic workflows), so if you see names it’s likely due to a customization rather than standard behavior.....
If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.
Kaushal Kumar Jha - ServiceNow Technical Consultant - ServiceNow Class of Legends 2025
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12-05-2025 12:31 AM
Hi!
I don't remember doing any customizations here in this end
I'll check if there are other developers did something in this instance
Thanks!
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12-07-2025 09:09 PM
So yeah apparently the cause of the issue was this system property[com.glide.hub.flow_engine.stage_display.show_approvers] does not exist in the instance hence it defaults to show the approver's names in the stage hence the instances see it as default true
Reference : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2252016
Red: system property has been created
Yellow: system property does not exist
