Change URL for knowledge articles on portal

[alexm3]

Hello,

I would like to know how to change the url of the knowledge articles on the service portal, currently the links look like this:

https://instance.service-now.com/sp?id=kb_article&sys_id=1b9d69bddbb13300b0716f77489619f3 

And I would like to change it to look something like this:

https://<instance>.service-now.com/kb_view.do?sysparm_article=KB0000000

Is this possible? And if yes, how? 

Thank you,

Alex

[Allen Andreas]

So....you basically want to route them to the back-end view of the Knowledge Article and not on the portal?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[alexm3]

Hi Allen,

No, I want to keep them on the portal. I just want the link to contain the KB number instead of the Kb sys id

So instead of &sys_id=1b9d69bddbb13300b0716f77489619f3  to have sysparm_article=KB0000000 

[VigneshMC]

I am able to get that without any changes, so that works OOB. You just have to update the widget so that it redirects users to an url using this KB number

[Harsha34]

Hi Vignesh,

Can you please let me know how did you do this? 

I have similar requirement. Didn’t it break any existing functionality. I work in custom application.

Thanks,

Harsha