flow designer: assign remediation task based on word in short description field

[JamesNicol_1]

I am trying to create a flow designer for the follow conditions:

Trigger: When remediation task is created.

Whenever a remediation task is created, I would like the flow to search for a specific word in the "short description" field and based on that word, assign it to a specific users. So for example:

Short description contains "Windows", assign to analyst A

Short description contains "Linux" assign to analyst B etc.

I have about 20 different analysts that would like to add to the flow. Any help in how to accomplish this would be appreciated.

[Dr Atul G- LNG]

Hi @JamesNicol_1 

Practically, it's not the right approach to search in the short description. Sometimes, a short description might have variations like "Window" or "windows," or extra spaces at the beginning or end, causing the search to fail. It’s better to keep it in a reference field instead.

[Ankur Bawiskar · Accepted solution]

@JamesNicol_1 

2 approaches

1) Flow designer -> you can use inline script for this to assign the task and use Flow Variable logic

Something like this

var userSysId = '';
var shortDescription = fd_data.trigger.current.short_description.toString().toLowerCase();
if(shortDescription.indexOf('windows') > -1)
userSysId = 'analystASysId';
else if(shortDescription.indexOf('linux') > -1)
userSysId = 'analystBSysId';
return userSysId;

2) Assignment rules

Defining assignment rules 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Amit Verma]

Hi @JamesNicol_1 

You can use a Decision Table to store Keyword vs Analyst mapping as shown below and call the decision table within the flow to get the relevant analyst.

Thanks and Regards

Amit Verma