Flow Designer Catalog Tasks to be kicked off depending on custom choice answer

Danny Barker
Tera Contributor

I am creating a flow for hardware request. 

 

The Trigger is Service Catalog

The first Action is Create a Catalog Tasks " Is Item In inventory?"

We would like the second catalog tasks to kick off based on the "Is item in inventory" answer of the first catalog tasks. What would be the Action/Condition based off of "Is item in inventory? Yes/No

 

If Yes is selected, We would like Catalog Task "Pull from Stock'

If No is selected, we want a different Catalog Task to open "Order Hardware"

 

Any help would be greatly appreciated. 

 

1 REPLY 1

Peter Bodelier
Giga Sage

Hi @Danny Barker,

 

You will have to do a lookup record to get the newest info on the task first.

Then you could do a basic if / else based on the data in the field.

As long as the answers are as simple as this, you can pull this off.
If you are going to created more complex situations, decision tables may be the way to go.


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.