flow designer - connect 2 tables
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2025 04:22 PM
Hi,
when a new sc_task created with the assignment group as 'aks' and short description 'abc' creted, the flow designer should trigger. There is a table named sc_req_item were there is a field named termination_username. This field value is required for further checks.
Also, There is another table named alm_hardware, the assigned_to variable is required here for further checks.
Take the termination_username value from the sc_req_item table, give this to assign_to field in the hardware table. If any record exists when we search using the name, add a note in the sc_task, 'thank you'. If there is no record associated with the user, directly close the sc_task. how to implement this? how can we take value from one table and use in another? how many lookups should use and the conditions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2025 07:41 PM
it's an easy requirement.
what did you start with and where are you stuck?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2025 09:49 PM
1.
2.
condition: 'terminated individuals name->name' is 'trigger-record created->catalog task record'
3.
condition:'assigned to->name' is '1 lookup records->requested item records
4.
if '2 lookup record -> hardware record -> assigned to -> name' is empty
5.
trigger record created -> catalog task record
6.
trigger record created -> catalog task record.
pls have a look
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2025 09:52 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2025 10:29 PM
Hi @JulietD ,
It looks correct to me , you can skip step 2 and get req item terminated user from trigger-> req item-> terminated user.
Mark this as helpful and correct, if this helps you.
Thanks,
Yaswanth
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2025 11:49 PM
Actually I am getting error in the third step. I am not able to dotwalk to u_terminated_user_name, as there is no option to dot walk from the requested item recors