Flow Designer Copy Attachment not working

[User282167]

Building a flow in flow designer, and the last steps are to

1. create a knowledge article using the information contained in the problem_task record
2. confirm Knowledge article exists
3. copy the attachment from the problem_task record to this newly created knowledge article

Step 1 and 2 works and I can see the Knowledge article but step 3 does not work as expected.

Copy attachment step keeps on giving this error

Error: The Record type problem_task does not match with Attachment table type. (sys_script_include.5430bdf89313130079b5925cf67ffb04.script; line 30)

even though i can see all the correct values are being returned

Any guidance or help on what I am doing wrong will be appreciated.

[Ankur Bawiskar]

Hi,

As per the docs you need to give the sys_attachment record as Source Attachment and not the Problem Task record

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/referen...

lookup the attachments on the trigger record, then use the "Look Up Record" action on the sys_attachments table to get the attachment record to pass into the "Copy Attachment" action

sharing 1 link for help

https://community.servicenow.com/community?id=community_question&sys_id=2a5c086adb9a4c105129a851ca96...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[User282167]

Hi Ankur

Thank you for your response. I added this step

And then I referenced this returned record in my Copy

It now copies the attachment as expected.

I now have a follow up question. How do I prevent it from adding a duplicate attachment to the target record.

Thank you.

Deon

[Ankur Bawiskar]

Hi Deon,

Not that much sure on this part

If you want to prevent duplicate attachment from being added might be you need to create some custom action which checks before adding attachment is attachment is already added or not

Regards
Ankur

[User282167]

Thank you for coming back to me. I believe a Before insert Business Rule will also work as per this article.

 

Kind Regards

Deon