Developer

Workday to servicenow integration requirements gathering

Hey All, We are building a new portal and performing workday to servicenow integration. For this we want to conduct workshop and gather the requirements. Hence could you please suggest requirement gathering questions. 1. Questions should be base...

Question

Mid server user authentication issue

Hello All, I had mid server setup on my local machine. Recently, after my laptop was upgraded I had to re-install everything.I have followed all steps including creating mid server user with mid_server role but still getting following error i...

Question

Resolved! MS Teams Approval Notifications - Link Actions to Content shows "No records to display" (VA Lite)

Hi everyone,I'm currently implementing the Microsoft Teams integration in ServiceNow and have successfully completed the agent-to-user Teams chat functionality. Agents can start a Teams chat directly from an Incident or Requested Item, and that porti...

Question

Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

Lately, it’s become harder for developers to get a Personal Developer Instance (PDI) when they need one. Demand has outpaced capacity, and inactive instances are preventing builders from getting access. That’s why we’re reclaiming inactive...

blog

Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

blog

How is sold product records generated in Sold Product Table

I'm trying to understand how a Sold Product record is created in ServiceNow Order Management.I created a customer order and completed the required steps until the Order Line Item reached the Acknowledged state. However, the decomposition flow did not...

Question

Share Reference Lookup not Displaying Results

I have encountered this problem on an Australia Patch 2 -hotfix 3a instance. The problem is with sharing reports. The search bar is not providing any results even tough it should match on multiple records:The search is stuck in the infinite "Searchin...

Question

Application Navigator/All Menu Configuration

What is the best practice for configuring the Application Navigator (All Menu) for users?We have come across varying answers from restricting by role to disabling or even deleting applications and modules. We would like some clarification about what ...

Question

Custom Scheduled Trigger shows "Invalid date" for a recurring trigger

Hi everyone, I'm trying to create a scheduled trigger for a flow that should run every 2 months on the 1st day of the month.The scheduling details themselves look correct and show:"Occurs day 1 of every 2 months effective Oct 01, 2026 at 18:00:00"How...

Question

User with 'skill_admin' role can add and remove group members from the group

As shown in the image, I am unable to add and remove group members from both the group whose name starts with "RM" and whose name does not start with "RM". I want that a user with 'skill_admin' role should be able to add and remove group members from...

Question

GRC License

what is the difference between sn_grc.business_user lite and sn_grc.business_user role, which one is full operator?

Question

NASK, Agentic AI Learning Sources

Hi,I have no prior working experience on Now assist,NASK, agentic AII have worked on ITSM and CSM so far. Could someone give me proper sources of learning NASK, Agentic AI?I have tried looking in the now learning portal but it is a bit confusing. Cou...

Question

Standard Change not moving to Assess

Hi,I'm trying to add an Assess state to the Standard Change flow.Current setup:Added Assess (-4) stateAdded transition New → AssessAssignment Group is populatedRequest Approval UI Action sets state to -4Issue:When I click Request Approval, the change...

Question

All Reference field lookup (magnifying glass) icons are greyed out and not functioning on a form

We are experiencing an issue on a specific table form where all reference fields display a greyed-out magnifying glass (lookup) icon. Users are unable to click the lookup icon to search and select reference records.

Question

What will happen if column is missing on staging table

Hi Everyone,We had a column on the staging table called Response SLA Source (u_response_sla_source). The column name existed in the system, but its label was missing. Because of this, the field was not visible in the list view, form view, or even in ...

Question