Flow Designer email inbound does not capture the email body

Jay Jav
Tera Contributor

‎07-25-2024 06:54 AM

Hi,

I am trying to move forward using Flow Designer to ingest inbound emails. its pretty straight forward, but I notice that when I want to capture the body or body text, and populate in Description of an incident its always blank.

What could be the issue? (the Description of the incident record is HTML, can it be an issue?)

PS. with Inbound Action, I have no problem.

 

The Other issue is when the email pcessed and an incident created, unlike the inbound action, I do not see the Target field is populated with the number of incident (The record that was created or updated by this email)! 

 

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Voona Rohila
Kilo Patron
Kilo Patron

‎07-25-2024 07:37 AM

Hi @Jay Jav 

Take a look at this OOTB Inbound email flow. 

VoonaRohila_0-1721918032256.png

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Voona Rohila
Kilo Patron
Kilo Patron
In response to Voona Rohila

‎07-25-2024 07:39 AM - edited ‎07-25-2024 07:41 AM

  • To Map Body to description, Use Body Text from the Trigger and map it as below

 

VoonaRohila_1-1721918408643.png

  • You have to use 'Associate Record to Email' Action to link the target record on the email.

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Jay Jav
Tera Contributor
In response to Voona Rohila

‎07-31-2024 08:01 AM

Hi Rohila,

that sounds interesting but I cannot find this flow on my instances.

 

I found out that I can grab the Body text but Body is empty!

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jonsan09
Giga Sage
Giga Sage

‎07-25-2024 07:39 AM

You could trying using the "Parse Email Flow Action" from Share: https://developer.servicenow.com/connect.do#!/share/contents/8408077_parse_email_flow_action?v=2.4&t...