Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Flow designer flow is not working

mania
Tera Contributor

‎04-18-2024 04:18 AM - edited ‎04-18-2024 04:18 AM

Hi,

I have created a flow designer for one particular catalog item. but once i raise a ticket from the portal that flow is not working. but once I test the flow that particular RITM record from the test flow its working.

But I want to be work from the portal too.

Can anyone please help on this. It will be usefull.

mania_2-1713438895254.png

 

mania_0-1713438856268.png

Thanks!

0 Helpfuls
  • 421 Views
13 REPLIES 13

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mania

‎04-18-2024 05:44 AM

Hi @mania 

 

Need to check the flow context and see where it stuck and then need to find the reason.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

mania
Tera Contributor
In response to Dr Atul G- LNG

‎04-19-2024 01:19 AM

@Dr Atul G- LNG 

 

Can you please tell me the issue.

mania_0-1713514750952.png

Thanks!

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mania

‎04-19-2024 01:24 AM

Hi @mania 

 

AGLearnNGrow_1-1713515023882.png

 

Here need the manual action, the task been created and you need to close / take action on task.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

mania
Tera Contributor
In response to Dr Atul G- LNG

‎04-19-2024 01:31 AM

@Dr Atul G- LNG 

Can you suggest the below one, It is showing evaluated false. 

mania_1-1713515377427.png

 

Thanks!

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mania

‎04-19-2024 01:33 AM

Could you please provide the flow screenshot of thsi

AGLearnNGrow_0-1713515609088.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls