Flow designer flow is not working

mania
Tera Contributor

‎04-18-2024 04:18 AM - edited ‎04-18-2024 04:18 AM

Hi,

I have created a flow designer for one particular catalog item. but once i raise a ticket from the portal that flow is not working. but once I test the flow that particular RITM record from the test flow its working.

But I want to be work from the portal too.

Can anyone please help on this. It will be usefull.

mania_2-1713438895254.png

 

mania_0-1713438856268.png

Thanks!

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Dr Atul G- LNG
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In response to mania

‎04-18-2024 05:44 AM

Hi @mania 

 

Need to check the flow context and see where it stuck and then need to find the reason.

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mania
Tera Contributor
In response to Dr Atul G- LNG

‎04-19-2024 01:19 AM

@Dr Atul G- LNG 

 

Can you please tell me the issue.

mania_0-1713514750952.png

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mania

‎04-19-2024 01:24 AM

Hi @mania 

 

AGLearnNGrow_1-1713515023882.png

 

Here need the manual action, the task been created and you need to close / take action on task.

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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mania
Tera Contributor
In response to Dr Atul G- LNG

‎04-19-2024 01:31 AM

@Dr Atul G- LNG 

Can you suggest the below one, It is showing evaluated false. 

mania_1-1713515377427.png

 

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mania

‎04-19-2024 01:33 AM

Could you please provide the flow screenshot of thsi

AGLearnNGrow_0-1713515609088.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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