its sending all the additional comments new ones and previous too I only want to send the latest add

[kiran kumar m1]

I have created a flow , whenever we change the additional comments it should send a mail to the caller mail with those additional comments , but whenever I update the additional comments , its sending all the additional comments new ones and previous too I only want to send the latest additional comments though mail, I am thinking of writing script but in email body I dont find any way to write script ? How can we achieve this ?

[Abhay Kumar1 · Accepted solution]

@kiran kumar m1 you will have specify like ${comments:1},

please follow below servicneow document for more details scroll down to go line whether explain about comment variable to be used for any number of comment:

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...

Hope this will help you.

[kiran kumar m1]

@Abhay Kumar1 I have tried this in my email body but its not working , do I have to use it in email scripting?

[dgarad]

Hi @kiran kumar m1 

please can you try the below?

[kiran kumar m1]

Hi my flow is in this manner

the scenario is I have created a custom application , whenever a ticket is created and it is assigned to agents , if they need more info they will add the required info in additional comments , as the comments gets updated it should send  a mail with the additional comments in the body , but when I put additional comments second time the previous additional comments are also getting attached in the body ? Can I frame the email  template in the body using scripting and I want the latest comments only .