Flow Designer: How to request a second approval without resetting the first?

[snoozer]

I've been trying to use Flow Designer as much as possible, but I'm rather new to it. I've used Workflow extensively in the past.

I'm trying to request two approvals in stages. If the first approval passes, I want to request an approval of another user. I have it all working except for one oddity: When the second approval is created, it turns the state of the first approval back to "Requested."

I want the state to remain "Approved." How can I create the second approval without resetting the first?

[Voona Rohila]

Hi @snoozer 

Can you please share the flow you configured.

[snoozer]

Thanks for responding. Here is a screenshot of the flow.

[James Chun · Accepted solution]

Hi @snoozer,

Maybe this article can help you - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959382

Cheers

[snoozer]

Thank you so much, this is exactly it! I turned the engine off as suggested, and it fixed the problem. I had no idea that was going on in the background. Thanks.

Can I ask, is this something you already knew about or did you have to do a search? And if you searched, what were your search parameters? I want to be better at getting successful results from searches.