Developer

Prompt customisation for case summarisation

Does anyone know how to customise the Case Summarisation prompt so that it works for all case states (New, WIP, and Resolved)? Is it sufficient to clone, customise, finalise, and publish a single prompt, or do I need to clone, finalise, and publish t...

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Comparing Historical Currency Balances in ServiceNow

One of our recent ServiceNow design challenges looked simple on the surface: capture two values in different currencies, convert both to U.S. dollars, and determine whether there was a difference in the values. The complication was that the compariso...

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The Missing Jira Spoke Implementation Guide (Australia)

The Missing Jira Spoke Implementation Guide (Australia)Why this existsI built the Jira spoke by following the OAuth documentation in the Australia release. It worked. Every action the spoke takes is now attributed to my personal Atlassian account, be...

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How to let a requester fill in additional variables on a submitted RITM from Employee Center

Hi everyone,I'm working on a catalog item and need advice on the best way to let the requester provide additional information on their RITM after it has been submitted.Process:The requester submits the RITM.An internal team validates the request and ...

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Prevent user with specific role from personalizing the list in workspace.

We have specific agents and want to prevent them from personalizing the list in CSM Workspace. Is it possible?

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We want use soap action in flow instead of soap message but

We want to set up integration to get the WBS code ,before we used soap message now we want to use soap action in flow.We setup but we are getting 401 error.can any one help how to setup.

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ServiceNow Dashboard Data Source conditions

Hi, I am trying to configure a Platform Analytics data source and need to filter a date field based on a specific relative range: Where the End Date is between 72 hours ago and today. The standard relative date filters don't seem to cover this exact ...

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Resolved! using a Client Script

There are two fields, Requested For and Manager, in two separate application tables. When I select a user in the Requested For field, the Manager field should automatically populate with that user's manager and become read-only. How can I implement t...

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Resolved! How can we fix the Subscription Dashboard to show ITSM and SPM licences consumed?

Hi everyone,We are currently on the Zurich release and looking at the Subscription Dashboard > Instance Entitlements tab.We can see the purchased/licensed entitlements, but we don’t seem to see the actual licences consumed/used for ITSM and SPM.Has ...

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How to display clickable download links for multiple Attachment fields in a ServiceNow report?

I'm working on an application developed in ServiceNow Creator Studio, using the custom table The application has a form with multiple Attachment fields, each representing a different document, such as CNH/RG, reimbursement letter, and other required ...

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External contact user is not getting any data on the reference field on the record producer

External contact user is not getting any data on the reference field on the record producer.For all the Reference Fields it is saying no matches foundI configured the reference qualifiers but they are working smooth for the agent and admin.The issue ...

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Unable to see Required ,Recommended , Audit , Duplicate, staleness Field Scorecards

unable to See the Score card related tabs in PDI But when i see some youtube videos it showing like this can any one help me this is deprecated any version ? Need to install any plugin to see this functionality ?

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ATF Impersonation issue

Hi Recently we have upgraded to Australia release. Whenever i try to impersonate a user in ATF i am getting an error saying the user is supposed to be active but the user is active and i am unable to impersonate any user. Do anyone of you guys face...

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Sign-up to shape the future of ServiceNow experiences

We’re inviting ServiceNow users at our customer & partner organizations to participate in a research session that will help shape an unified experience for different ServiceNow portals that you use. Here are more details about the session : Unmoder...

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exclude groups from Department Change Notifications

I have a list of 125 groups i need to exclude from receiving trigger notifications.I have located the workflow in question that is contributing to firing the event These are the conditions i have added,so under the 125 groups the parent is this^ bu...

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